Frequently asked questions
Sometimes, when visibility is exceptionally clear we may go up to 4-5000 feet depending also on airspace restrictions; but also during the flight we can fly really low and skim over the tree tops.
Hot air balloons do not have a rudder and can not be steered in the normal sense, so they travel with the wind. The distance will be based on wind speed and direction which will also determine the time it takes for the pilot to find a good landing field.
We recommend passengers should wear flat and comfortable closed shoes (waterproof shoes are best as grass is often wet in the early morning). Shoes with high heels are not allowed on board for safety reasons. It is often quite cool in the early morning so we always suggest wearing layers of clothes to then take off when the sun is up and is heating the air.
We operate a fleet of many balloons varying in size. Our standard balloon rides use baskets which carry from 4 up to 18 people depending on group size. The larger balloon baskets are divided into compartments which can hold from 2/3 up to 4/5 people for better weight distribution and allowing more personal space (the pilot has his own compartment in the middle or on the side). Smaller balloons accommodate two to four passengers (+ the pilot) for our exclusive private flights.
We cannot fly passengers who are pregnant or who have recently had major surgery.
That’s no problem as you can cancel your booking by calling or emailing us. Your own cancellation or schedule change must be received with at least 96 hours notice. If you cancel within four days or if at your scheduled time to fly, you are no-call no-show, and fail to use the balloon basket space for which the booking was made, full tariff payment will be required.
Special conditions apply for groups of 15+ people
Don’t forget – ballooning is a weather dependent activity, if the flight has to be cancelled and cannot be re-arranged at your convenience then there is no charge/no cancellation fee.